LinkedIn Pixel

Warranty

Accessories Warranty - Limited Warranty

Kraus USA Plumbing, LLC (“Kraus”) extends this warranty to the original purchaser for personal household use of the Accessories when purchased from an authorized Kraus dealer and in the location of original installation. This warranty is non-transferable.

Kraus warrants the structure and finish of the Accessories to be free from defects in material and workmanship under normal usage for a period of one (1) year from the date of purchase.

Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


Commercial Warranty


Kraus USA Plumbing, LLC (“Kraus”) warrants its Products for a period of one (1) year to commercial purchasers of Products used in industrial, commercial and business applications.


Care and Cleaning Instructions


Certain cleaning products may cause damage to a Product's finish and use of the following on the Product will void this warranty:

  • Abrasive cleaners such as powders, bleach, ammonia, alcohol or chorine
  • Abrasive pads, steel wool or wire brushes

  • What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    Ceramic Bathroom Sink Warranty - Lifetime Limited Warranty

    Kraus USA Plumbing, LLC (“Kraus”) extends this warranty to the original purchaser for personal household use of the Ceramic Bathroom Sink when purchased from an authorized Kraus dealer and in the location of original installation. This warranty is non-transferable.

    Kraus warrants the structure and finish of the Ceramic Bathroom Sink to be free from defects in material and workmanship under normal usage for as long as the original purchaser resides in the residence in which the Ceramic Bathroom Sink was first installed.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    Commercial Warranty


    Kraus USA Plumbing, LLC (“Kraus”) warrants its Products for a period of one (1) year to commercial purchasers of Products used in industrial, commercial and business applications.


    Care and Cleaning Instructions


    Certain cleaning products may cause damage to a Product's finish and use of the following on the Product will void this warranty:

  • Abrasive cleaners such as powders, bleach, ammonia, alcohol or chorine
  • Abrasive pads, steel wool or wire brushes

  • What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    Faucet Warranty - Lifetime Limited Warranty

    Kraus USA Plumbing, LLC (“Kraus”) extends this warranty to the original purchaser for personal household use of the Faucet when purchased from an authorized Kraus dealer and in the location of original installation. This warranty is non-transferable.

    Kraus warrants the structure and finish of the Faucet to be free from defects in material and workmanship under normal usage for as long as the original purchaser resides in the residence in which the Faucet was first installed.

    Kraus warrants the Faucet's sprayhead assembly (including the engine, aerators, structure, restrictors, back flow preventers, sprayer hoses, braided supply line hoses which encompasses nylon, silicon and stainless steel) of the product to be free from defects in material and workmanship under normal usage for a period of one (1) year from the date of purchase.

    Kraus warrants the Faucet's cartridge to be free from defects in material and workmanship under normal usage for a period of five (5) years from the date of purchase.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    Commercial Warranty


    Kraus USA Plumbing, LLC (“Kraus”) warrants its Products for a period of one (1) year to commercial purchasers of Products used in industrial, commercial and business applications.


    Care and Cleaning Instructions


    Certain cleaning products may cause damage to a Product's finish and use of the following on the Product will void this warranty:

  • Abrasive cleaners such as powders, bleach, ammonia, alcohol or chorine
  • Abrasive pads, steel wool or wire brushes

  • What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    Glass Bathroom Sink Warranty - Lifetime Limited Warranty

    Kraus USA Plumbing, LLC (“Kraus”) extends this warranty to the original purchaser for personal household use of the Glass Bathroom Sink when purchased from an authorized Kraus dealer and in the location of original installation. This warranty is non-transferable.

    Kraus warrants the structure and finish of the Glass Bathroom Sink to be free from defects in material and workmanship under normal usage for as long as the original purchaser resides in the residence in which the sink was Glass Bathroom Sink was first installed.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    Commercial Warranty


    Kraus USA Plumbing, LLC (“Kraus”) warrants its Products for a period of one (1) year to commercial purchasers of Products used in industrial, commercial and business applications.


    Care and Cleaning Instructions


    Certain cleaning products may cause damage to a Product's finish and use of the following on the Product will void this warranty:

  • Abrasive cleaners such as powders, bleach, ammonia, alcohol or chorine
  • Abrasive pads, steel wool or wire brushes

  • What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    Kitchen Sink Warranty - Lifetime Limited Warranty

    Kraus USA Plumbing, LLC (“Kraus”) extends this warranty to the original purchaser for personal household use of the Kitchen Sink when purchased from a Kraus authorized dealer and in the location of original installation. This warranty is non-transferable.

    Kraus warrants the structure and finish of the Kitchen Sink to be free from defects in material and workmanship under normal usage for as long as the original purchaser resides in the residence in which the sink was Kitchen Sink was first installed.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    Commercial Warranty


    Kraus USA Plumbing, LLC (“Kraus”) warrants its Products for a period of one (1) year to commercial purchasers of Products used in industrial, commercial and business applications.


    Care and Cleaning Instructions


    Certain cleaning products may cause damage to a Product's finish and use of the following on the Product will void this warranty:

  • Abrasive cleaners such as powders, bleach, ammonia, alcohol or chorine
  • Abrasive pads, steel wool or wire brushes

  • What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    Outdoor Rated Kitchen Sink Warranty - Limited Warranty

    Kraus USA Plumbing, LLC extends this warranty to the original consumer and commercial purchasers of the Outdoor Rated Kitchen Sink (the “Product”) when purchased from an authorized Kraus dealer and in the location of original installation. This warranty only applies to Product installed in the United States and Canada. This warranty is non-transferable.

    Kraus warrants the Product to be free from defects in material and workmanship under normal usage for a period of one (1) year from the date of purchase from an authorized Kraus dealer.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    Commercial Warranty


    Kraus USA Plumbing, LLC (“Kraus”) warrants its Products for a period of one (1) year to commercial purchasers of Products used in industrial, commercial and business applications.


    Care and Cleaning Instructions


    Certain cleaning products may cause damage to a Product's finish and use of the following on the Product will void this warranty:

  • Abrasive cleaners such as powders, bleach, ammonia, alcohol or chorine
  • Abrasive pads, steel wool or wire brushes

  • What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    All-in-One Filtration Set Warranty - Limited Warranty

    Kraus USA Plumbing, LLC extends this warranty to the original consumer and commercial purchasers of the All-in-One Filtration Set (the “Product”) when purchased from an authorized Kraus dealer and in the location of original installation. This warranty is non-transferable.

    Kraus warrants the structure and finish of the Product to be free from defects in material and workmanship under normal usage for a period of one (1) year from the date of purchase by a trade professional or end-user of the Product from an authorized Kraus dealer.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    Care Instructions


    The filters must be replaced every six (6) months or when the 700 gallon capacity has been exceeded, whichever comes first. You may also need to replace if you notice a decrease in water flow.


    What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    Food Waste Disposer Warranty - Limited Warranty

    Kraus USA Plumbing, LLC extends this warranty to the original purchasers of the Food Waste Disposer (the “Product”) when purchased from an authorized Kraus dealer and in the location of original installation. This warranty only applies to Product installed in the United States and Canada. This warranty is non-transferable.

    For personal household use, Kraus warrants the Product to be free from defects in material and workmanship under normal usage for a period of five (5) years from the date of purchase from an authorized Kraus dealer.

    Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus.


    What is Not Covered


    This warranty does not cover Products that were discontinued when purchased or display Products, whether such Products were purchased at discount outlets, unauthorized dealers, and/or sold on clearance. This warranty does not cover any free gifts included with purchase.

    This warranty does not cover reasonable wear and tear from ordinary use, including cosmetic rust, scratches or dents.

    This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Kraus recommends that all Kraus Products be installed by a fully licensed and insured trade professional with experience in the installation of bathroom and/or kitchen manufactured goods.

    How to Make a Warranty Claim

    If you are a consumer purchaser, please contact a Kraus Customer Service Representative at:
    Kraus USA Plumbing, LLC
    12 Harbor Park Drive
    Port Washington, NY 11050
    Toll-free 800-775-0703
    Customerservice@kraususa.com


    If you are a plumbing contractor or trade professional, please contact a Kraus Pro Representative at:
    Kraus USA Plumbing, LLC
    12 Harbor Park Drive
    Port Washington, NY 11050
    516-801-8955
    Proservice@kraususa.com


    If you are an authorized partner, please contact a Partner Support Representative at:
    Kraus USA Plumbing, LLC
    12 Harbor Park Drive
    Port Washington, NY 11050
    516-801-8954
    Partnersupport@kraususa.com


    In requesting warranty service, please be ready to provide your proof of purchase and a description of the problem. Shipping charges will be covered for the first (1) year of the warranted replacement part or product (HI, AK, and Puerto Rico shipping charges may apply). International shipping fees are not included.


    Limitation on Duration of Implied Warranties


    Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.


    Limitation of Special, Incidental or Consequential Damages


    Please note that some states/provinces (including Quebec) do not allow the exclusion or limitation of special, incidental or consequential damages, so the below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND KRAUS USA PLUMBING, LLC SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.


    This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.

    © 2019 Kraus USA. All Rights Reserved