Terms & Conditions

Kraus USA Plumbing LLC™ Terms & Conditions of Sale.

By placing an order with Kraus USA Plumbing LLC, Customer agrees to be legally bound to the fullest extent permitted by law to all of the following Terms and Conditions.


Order Policy

At Kraus we are committed to seeking innovative trends and styles, maintaining superior quality, and providing our customers with the most qualified technical support, all aimed at exceeding your expectations. Below you will find information on how to place orders with Kraus and request project quotes.


Placing Orders


Email: orders@kraususa.com

EDI: is available please contact orders@kraususa.com


Order Confirmation:

For all email orders, an order confirmation will be sent via email upon receipt of your order. Please ensure you have provided a valid email address to receive order confirmations. If you are submitting orders via EDI all order communication will be transmitted via EDI.


Shipping Confirmation:

A shipping confirmation email will be sent upon shipment of your order.


Order And Shipping Information:

All orders are processed and shipped within 3 business days of confirmation. If a product is unavailable for shipping within a timely manner you will be notified by email or by your Kraus representative. You must inspect your order immediately upon arrival.


The order becomes effective only after it is accepted by Kraus. An order may be cancelled prior to the ship date; for cancellations after the shipping date, the Returns Policy takes effect. Note: This cancellation policy does not apply to custom-made orders.


Requesting Project Quotes:

If you would like to request special pricing for a large project please contact your Kraus sales representative or send an email to partnersupport@kraususa.com with the following information:

Name of Project

Name of Customer/Contractor

Project location (job site)

Delivery location

Item # and Quantity

All project quotes will be responded to within 24 hours.


Satisfaction Guaranteed

Kraus only offers products that have undergone a rigorous quality control process; customer satisfaction is the number one priority. If a customer is not completely satisfied with a product purchased from Kraus he or she may contact our service department for consultation.



All prices are listed in U.S. Dollars and are subject to change without notice at any time prior to acceptance of the order and receipt of full payment by Kraus. All payments must be in U.S. funds.



All orders shipped to New York State will be charged the applicable New York State sales tax unless it is considered a wholesale order. Buyer agrees to provide EIN and/or valid tax exempt form.


Shipping and Delivery

Freight charges are not included in the original or sale price of any item in the Kraus catalog. Kraus will select the delivery courier and will satisfy the shipment obligation by placing the order in possession of the selected courier. All shipments will be checked by the quality control department, fully insured and properly packaged. Customer has the option of arranging for his own transportation or goods can be picked up by the customer from one of our shipping facilities. In this case customer assumes all responsibility for the goods from the time of pickup. Insurance of the freight in this case will also be customer’s responsibility. Please note that it might take up to 12 weeks for special orders or direct from factory containers.


Shipping outside the Continental United States

Shipping charges on orders shipped outside the 48 continental states are calculated by weight, size and postal code. Import fees, brokerage charges, and government taxes are not included in the shipping quotes and shipping charges do not include the above-mentioned fees. Payment of any and all additional fees is the sole responsibility of the customer.


Missing, Improper and Damaged Items

Customer must inform Kraus within 5 days of delivery of any items that are missing or of any items that were not as ordered, or otherwise did not conform to the terms and conditions of the sale. If such notice is not given within 5 days of delivery, the goods shall be deemed to conform to the terms and conditions of the order. Inspection of the materials received is the customer’s responsibility. In the event that an item arrives damaged, Kraus will file an insurance claim with the designated shipping company and issue credit to customer upon resolution of claim. The customer will need to place a new order for replacement of damage goods. Customer will be responsible for keeping damaged merchandize in the original packaging material until the claim is settled. Customer may be asked to provide photographs or other proof that items were damaged and/or might be required to send merchandise back to Kraus for inspection. If the notification does not occur within the 5 day period, Kraus will not accept the damaged item claims and will not be responsible for filing any claims with the delivery courier.


Returns / Exchanges

In the event of a return or exchange, customer is liable for the original and return shipping costs. Return shipping cost will be paid by Kraus is if the order contained item(s) shipped in error. To qualify under the above-mentioned return policy, the item must be unused. Kraus will not accept returns of used items or items damaged during installation. Customers must obtain a Return Authorization Form prior to shipping any items back to Kraus. There will be no refunds/exchanges made on custom work and special orders. No return merchandise will be accepted without prior notice and a return authorization number issued by Kraus. If you are a stocking wholesale distributor, please refer to your stock rotation program.

Kraus is not responsible for lost, misdirected, improperly packaged, or damaged returned items. It is the customer’s responsibility to return the items packaged in such a manner as to prevent damage during transit. No refunds will be made on any returned items that were damaged during return shipping. In the event that such damage does occur, Kraus will fully cooperate with the damaged items claim process of the delivery courier; however, Kraus will not be handling any such claims.


Return Items must be addressed to:

Kraus USA Plumbing LLC

344 East Plaza Drive,

Mooresville, NC, USA 28115



Product Image Disclaimer

Due to the variations of any given computer monitor settings Kraus will not guarantee with any certainty that the color represented in a product image on the computer monitor is exactly as it will appear on a specific item.


Tempered Glass Characteristics

Due to the manufacturing process, most types of glass will tend to have a slightly green tint. This is a natural feature of the glass and is not considered a defect. As a result of the tempering process or otherwise, color variations in glass may, at times, occur. Please note that some identical handmade glass sinks might differ in shades of color even though the model number and base color will be the same.


Exclusive Remedy

In the event of any breach by Kraus of any of the above-mentioned Terms and Conditions, the customer’s exclusive remedy shall be to reject and return the goods and receive a refund from Kraus for all amounts paid thereon.



The law of the State of New Jersey shall apply to all matters in controversy, including these Terms and Conditions, without regard to the conflicts of law’s provisions thereof. This agreement shall be interpreted according to said laws and without regard to any rule of construction which construes any provision against the drafter for any reason. Should any portion of these terms and conditions be held invalid for any reason, the remainder of these terms and conditions shall remain in full force and effect.

Kraus may alter, amend or supplement these Terms and Conditions at any time. Any changes to Terms and Conditions will be effective after they have been posted to the website and will apply to all orders placed after such postings.

Copyright © 2007-present Kraus USA Plumbing LLC. All rights reserved.