Accessories Warranty

This product has been manufactured and tested to the highest quality standards by Kraus USA Inc. (“Kraus”).
Kraus extends this warranty to the original purchaser for personal household use of the “Accessories” in their original location. The warranty is non-transferable.
Kraus warrants the structure and finish of the product (Accessories) to be free from defects in material and workmanship under normal usage for a period of one (1) years. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the one (1) year term of the original owner or end-user.
Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus. This warranty extends to the original owner or end-user, and is not transferable to a subsequent owner.

Ceramic Bathroom Sink Warranty – Lifetime Limited Warranty

This product has been manufactured and tested to the highest quality standards by Kraus USA Inc. (“Kraus”).
Kraus extends this warranty to the original purchaser for personal household use of the “Ceramic Sink” in its original location. The warranty is non-transferable.
Kraus warrants the structure and finish of the product (Ceramic Sink) to be free from defects in material and workmanship under normal usage for the lifetime of the product. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the lifetime of the original owner or end-user.
Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus. This warranty extends to the original owner or end-user, and is not transferable to a subsequent owner.

Faucet Warranty – Lifetime Limited Warranty 

This product has been manufactured and tested to the highest quality standards by Kraus USA Inc. (“Kraus”).
Kraus extends this warranty to the original purchaser for personal household use of the “Faucet” in its original location. The warranty is non-transferable.
Kraus warrants the structure and finish of the product to be free from defects in material and workmanship under normal usage for the lifetime of the product. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the lifetime of the original owner or end-user.
Kraus warrants the mechanical components such as but not limited to sprayhead assembly (includes engine, aerators, structure, restrictors, back flow preventers, sprayer hoses, braided supply line hoses which encompasses nylon, silicon and stainless steel, etc) of the product to be free from defects in material and workmanship under normal usage for a period of one (1) year. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the one (1) year term of the original owner or end-user.
Kraus warrants the mechanical component (cartridge) of the product to be free from defects in material and workmanship under normal usage for a period of five (5) years. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the five (5) year term of the original owner or end-user.
Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus. This warranty extends to the original owner or end-user, and is not transferable to a subsequent owner.

Glass Bathroom Sink Warranty – Lifetime Limited Warranty

This product has been manufactured and tested to the highest quality standards by Kraus USA Inc. (“Kraus”).
Kraus extends this warranty to the original purchaser for personal household use of the “Glass Sink” in its original location. The warranty is non-transferable.
Kraus warrants the structure and finish of the product (Glass Sink) to be free from defects in material and workmanship under normal usage for the lifetime of the product. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the lifetime of the original owner or end-user.
Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus. This warranty extends to the original owner or end-user, and is not transferable to a subsequent owner.

Kitchen Sink Warranty – Lifetime Limited Warranty

This product has been manufactured and tested to the highest quality standards by Kraus USA Inc. (“Kraus”).
Kraus extends this warranty to the original purchaser for personal household use of the “Kitchen Sink” in its original location. The warranty is non-transferable.
Kraus warrants the structure and finish of the product to be free from defects in material and workmanship under normal usage for the lifetime of the product. The warranty commences from the initial date of purchase by the owner or trade professional, from an authorized Kraus dealer, through the lifetime of the original owner or end-user.
Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be repaired or replaced with a product of equal value at the option of Kraus. This warranty extends to the original owner or end-user, and is not transferable to a subsequent owner.

Restrictions

This warranty does not cover antediluvian, discontinued, or display products, whether such items are purchased at discount outlets, unauthorized dealers, and/or sold on clearance.
This warranty does not cover instances of negligence, misuse, abuse, improper installation, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, misapplication, damages caused by improper maintenance, alteration of the product, or failure to follow care or installation instructions enclosed with your product. Avoid using abrasive cleaners such aspowders, bleach, ammonia, alcohol, or chlorine. Avoid using abrasive pads, steel wool, or wire brushes, as these will damage and wear down the finish.
This warranty does not apply to Products that have not been installed or operated in accordance with instructions supplied by Kraus and all applicable rules, regulations, and legislation pertaining to such installations. This warranty does not apply unless the Kraus product is installed by a fully insured and licensed trade professional. Kraus insists that such professionals have experience in the installation of bathroom and kitchen manufactured goods.
This warranty does not cover labor charges or costs of removal and reinstallation of said product. This warranty does not allow recovery of incidental or consequential damages, such as loss of use, delay, property damage, or other consequential damages, and Kraus accepts no liability for such damages.
This warranty does not cover Marine or Outdoor Installation.
This warranty does not cover any free gifts included with purchase.
Except as otherwise provided above, Kraus makes no warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose, or compliance with any code.
Shipping charges will be covered for the first (1) year of the warranted replacement part or product (HI, AK, and Puerto Rico shipping charges may apply). International shipping fees are not included.

Commercial Warranty

Kraus extends the above warranty for a period of one (1) year to purchasers of products for industrial, commercial, and business use.
All incidental or consequential damages are specifically excluded. No additional warranties, express or implied, are given, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
KRAUS USA has the right to change, modify, and/or update the warranty policy at any time. For the latest, most up to date comprehensive warranty, go to www.kraususa.com/warranty

If you are a homeowner please contact a Kraus Customer Service Representative at:
Kraus USA, Inc. 
12 Harbor Park Drive Port Washington, NY 11050
Toll-free 1-800-775-0703
Customerservice@kraususa.com

If you are a plumbing contractor or trade professional please contact a Kraus Pro Representative at:
Kraus USA, Inc. 
12 Harbor Park Drive Port Washington, NY 11050
516-801-8955
Proservice@kraususa.com

If you are an Authorized Partner please contact a Partner Support Representative at:
Kraus USA, Inc. 
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
Partnersupport@kraususa.com

In requesting warranty service, please be ready to provide: 
1. Proof of purchase. 
2. A description of the problem. 

 

 
 



About us

With an uncompromising dedication to quality and innovative design, Kraus has revolutionized the world of plumbing fixtures. We achieved this by embracing the opportunity to offer the highest quality kitchen and bathroom fixtures that are affordable and accessible to everyone. Discover kitchen & bath inspiration with Kraus, and Live Beautifully™.Read more...

call: 1-800-775-0703
for live support
Testimonials

" The bathroom vessel and waterfall faucets were great quality and a good price "

February 13, 2015

" I am very pleased with the product as well as customer service! "

January 21, 2015

" Quality, quality, quality. I know that what I buy will be well made and that any problems will be resolved quickly. "

November 11, 2015

" Emailed Krauss for advice. Received very quick, clear response. Very happy with Krauss products and customer service. Thanks. "

November 27, 2015

" Excellent customer service and follow-up! Very satisfied. "

December 17, 2015

" Completely satisfied with the whole Kraus experience! Andrew KollarikKollarik Inc. "

April 22, 2015

" What a great company to do business with...I have already recommended your co. To many others "

January 13, 2015

" I am so pleased with your company, products and prompt customer service, a rear thing in these days. Thank you so much "

June 05, 2015

" We absolutely Love our Kraus faucet. Not only have we purchased one, but three! We gave one to my parents, and the other was bought for our son and daughter in law. We all enjoy the beauty of the product, and get many compliments on it. Great product "

March 10, 2015

" I love my Kraus faucet. I also purchased a Kraus sink and I love it!! I have recommended your products and I know they purchased Kraus products as well! "

October 02, 2015

" Very responsive service!! "

March 26, 2015

" Your company is the example of how a company should run, great products, good prices, excellent customer service....I wish every buying experience could be through you. Fast response, excellent service at every step "

August 15, 2015
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Kraus USA Inc
12 Harbor Park Dr
Port Washington, NY 11050
Toll-free: 1-800-775-0703
U.S. and Int'l: 1-646-461-9199
Customer Service: customerservice@kraususa.com
Sales: sales@kraususa.com
General Information: info@kraususa.com

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