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FAQ

General

How do I get parts for a discontinued faucet model?
In what finishes are Kraus USA products available?
How can I receive adivitional help during the installation of a Kraus USA products?
What does the Lifetime Limited Warranty mean?

Product FAQs

Is this particular product cUPC, NSF 61 Certified, ADA, and AB1953 Compliant and LISTED?

Sinks

How durable are Glass Vessel Sinks?
What does 12mm, 15mm, 17mm, and 19mm mean in a product description?
What may cause the color variation of the same model sink?
Is it possible to purchase pop-up drains, mounting rings and glass sinks from different manufacturers?
What is the difference between an undermount, above the counter, wall mount, and pedestal Vessel Sinks?
Is there a difference between Ceramic and Porcelain Sinks?
How durable are Ceramic Vessel Sinks?
Is the Stainless Steel Kitchen Sink Coated for Sound Insulation?
Does Stainless Steel Corrode or Rust?
How do I protect my kitchen sink?
Can rust stains be removed?

Bathroom Faucets

What faucet would I require for a vessel sink that is mounted on top of my counter top?
My under mount faucet has an opening in the back of it. What is the opening for?
What type of a cartridge does the faucet have?
Where do I get replacement parts?

Waterfall Faucets

Can the Glass disc be replaced or do I have to purchase a new faucet?
Where do I get waterlines for the Waterfall Faucet?
What special tools are required while replacing the cartridge in the Waterfall Faucet?

Kitchen Faucets

What material is used in the construction of Kitchen Faucets?
What is the standard size hole required for a Single Hole Bathroom Faucet Installation?
Am I required to hire a certified plumber or can I install it myself?
Where do I get replacement parts?
Can a portable dishwasher be connected to a Kitchen Faucet?
What is the water pressure in this faucet?

Troubleshooting

Where do I get replacement parts?
What may cause the color variation of the same model Glass Vessel sink?
Can the Glass disc in a Waterfall Faucet be replaced or do I have to purchase a new faucet?
Where do I get waterlines for the Waterfall Faucet?
What special tools are required while replacing the cartridge in the Waterfall Faucet?
Can rust stains be removed from my Stainless Steel Kitchen Sink?
Can a portable dishwasher be connected to a Kitchen Faucet?
What type of a cartridge does the faucet have?

Installation

Am I required to hire a certified plumber or can I install it myself?
How can I receive adivitional help during the installation of a Kraus USA product?
How do I get parts for a discontinued faucet model?
What type of a cartridge does the faucet have?
Is it possible to purchase pop-up drains, mounting rings and glass sinks from different manufacturers?
Is the Stainless Steel Kitchen Sink Coated for Sound Insulation?
Can a portable dishwasher be connected to a Kitchen Faucet?
What faucet would I require for a vessel sink that is mounted on top of my counter top?
My under mount faucet has an opening in the back of it. What is the opening for?

Care & Maintenance

Care of Stainless Steel Sinks
Care of Ceramic Vessel Sinks
Care of Glass Vessel Sinks
Care of Faucets

Warranty

What does the Lifetime Limited Warranty mean?

Support

How do I contact Kraus USA for assistance?
Where do I buy Kraus USA products?
I have a Kraus product, but cannot locate it on the Kraus USA site?
What email adivress should I send my inquiries to?
How do I get parts for a discontinued faucet model?
What finishes Kraus USA products are available in?
How can I receive adivitional help during the installation of a Kraus USA products?
What does the Lifetime Limited Warranty mean?

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