General
Kraus launched in 2002 and has been growing rapidly ever since. You can read our full story.
You may fill out an application to become a dealer on our Become a Dealer Page. We will review your application and contact you regarding the decision.
Yes, Kraus is very open with sharing positioning advice and selling tactics with its dealers. We also have a social media presence that accommodates all of our vendors. If you have an initiative that you would like promoted, please contact us via our Kraus USA Facebook account.
Yes, we have a current library of advertising image and photography that is available to you for your marketing initiatives on our Digital Assets Page.
No, currently Kraus does not have a showroom. We can however, be found in certain showrooms across the country, found on our Where to Buy Page.
Our website features all current parts and products in our line. It is possible that this part is on a discontinued model. If possible please photograph the product and part, and send to info@kraususa.com You may also call 1-800-775-0703 to speak to a representative.
Kraus USA offers a limited lifetime warranty on all products, constrained to the original installation and owner. The details of this agreement can be found on our Warranty Page.
We review our dealer agreements regarding inventory on a case-by-case basis. Some dealers are better suited for drop shipping, while others are required to maintain a certain size of product offering.
At Kraus we maintain selective, close relationships with our dealers. Rather than an official auditing program, we enjoy a dialogue of constant feedback regarding brand portrayal and sales advice.
Yes, we are able to ship palettes of sinks, nested together if you have a large-scale development project.
Please contact us immediately at info@kraususa.com or call 1-800-775-0703
We suggest different methods of cleaning and maintenance for each product type. You can read our Care and Maintenance instructions here .
First ensure that you have the installation templates and tools that arrived with the product. If still having issues, please call us at 1-800-775-0703 and we can offer assistance. We also suggest searching YouTube for installation videos, because many of our vendors produce these on a regular basis.
  • IAPMO Uniform Plumbing Code (UPC) Certification Mark: The International Association of Plumbing and Mechanical Officials (IAPMO) Shield is applied to products that are certified by IAPMO as complying with BOTH the product’s performance standard AND the Uniform Plumbing Code (UPC). Applies to all plumbing products, appliances, pipe, fixtures, valves and related products.
  • ADA Compliance All of our products meet standards and guidelines issued under the Americans with Disabilities Act.
  • AB1953 This bill defines the term “lead free” as an average lead content of 0.25% or less, changing the current standard. This bill will be passed into law on January 1st, 2010 and all new installations after that date will be subject to the new law. What this means is that businesses in California and Vermont will not be able sell or stock items that have not been certified to the requirements of this law.

     

  • ******* The following information is available at http://www.IAPMO.ORG, click on products certification icon, and type in Manufacturer’s name.
Marketing
Yes, Kraus is very open with sharing positioning advice and selling tactics with its dealers. We also have a social media presence that accommodates all of our vendors. If you have an initiative that you would like promoted, please contact us via our Kraus USA Facebookaccount .
Yes, we have a current library of advertising image and photography that is available to you for your marketing initiatives on our Digital Assets Page.
No, currently Kraus does not have a showroom. We can however, be found in certain showrooms across the country, found on our Where to Buy Page.

Shipping
Yes, we are able to ship palettes of sinks, nested together if you have a large-scale development project.
Please contact us immediately at info@kraususa.com or call 1-800-775-0703

Warranty
The Kraus Lifetime Limited Warranty covers manufacturer defects in all Kraus products for the length of time that the purchaser owns the original home where the Kraus product is installed and/or used. Warranties are not transferable between homes or owners. Please refer to the Full Warranty for more information.
Please contact us immediately at info@kraususa.com or call 1-800-775-0703.

Support
Our customer service team is ready to help you:

E-mail:
info@kraususa.com.

Phone
:
1-800-775-0703

Mail
:
Kraus USA
Attn: Product Service Dept.
12 Harbor Park Dr.
Port Washington, NY 11050
You may purchase our products from any of our Where to Buy Page. For dealer locations, please visit our Retailer Near You.
KrausUSA.com features our current product offering. If you cannot locate your product it could be discontinued. Please call us at 1-800-775-0703 for information regarding your product, or email us at info@kraususa.com for assistance. Emailing photos of your product can expedite the identification process.
All questions and inquiries should be emailed to our Customer Service team at info@kraususa.com
At Kraus USA we guarantee that all replacement parts are available for purchase for a period of 5 years. For further information please contact us directly at 1-800-775-0703.
Varying between all of our product lines, we offer chrome, satin nickel, oil rubbed bronze, gold and stainless steel finishes.

Please follow the following steps to complete a proper installation:


  1. Ensure that you have located the installation instructions and if applicable, the templates, included in your Kraus product packaging.
  2. If help is still required, please visit www.kraususa.com and enter the model number of your product. Follow the installation instructions as explained on our site.
  3. For further assistance please contact our Technical Support directly at:
    1-800-775-0703 Monday through Friday, 9 a.m. to 6 p.m. EST or online via: info@kraususa.com
The Kraus Lifetime Limited Warranty covers manufacturer defects in all Kraus products for the length of time that the purchaser owns the original home where the Kraus product is installed and/or used. Warranties are not transferable between homes or owners. Please refer to the Full Warranty for more information.
About us

Headquartered in New York, with the commensurate appreciation of urban architecture and minimalist style, Kraus is a company that brings together teams of people motivated by a shared enthusiasm for making great kitchen and bath design attainable. Our diverse and constantly evolvingportfolio ensures that you will find the products that suit your lifestyle as well as your budget.Read more...

call: 1-800-775-0703
for live support
Testimonials

" The bathroom vessel and waterfall faucets were great quality and a good price "

February 13, 2015

" I am very pleased with the product as well as customer service! "

January 21, 2015

" Quality, quality, quality. I know that what I buy will be well made and that any problems will be resolved quickly. "

November 11, 2015

" Emailed Krauss for advice. Received very quick, clear response. Very happy with Krauss products and customer service. Thanks. "

November 27, 2015

" Excellent customer service and follow-up! Very satisfied. "

December 17, 2015

" Completely satisfied with the whole Kraus experience! Andrew KollarikKollarik Inc. "

April 22, 2015

" What a great company to do business with...I have already recommended your co. To many others "

January 13, 2015

" I am so pleased with your company, products and prompt customer service, a rear thing in these days. Thank you so much "

June 05, 2015

" We absolutely Love our Kraus faucet. Not only have we purchased one, but three! We gave one to my parents, and the other was bought for our son and daughter in law. We all enjoy the beauty of the product, and get many compliments on it. Great product "

March 10, 2015

" I love my Kraus faucet. I also purchased a Kraus sink and I love it!! I have recommended your products and I know they purchased Kraus products as well! "

October 02, 2015

" Very responsive service!! "

March 26, 2015

" Your company is the example of how a company should run, great products, good prices, excellent customer service....I wish every buying experience could be through you. Fast response, excellent service at every step "

August 15, 2015
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Kraus USA Inc
12 Harbor Park Dr
Port Washington, NY 11050
Toll-free: 1-800-775-0703
U.S. and Int'l: 1-646-461-9199
Customer Service: customerservice@kraususa.com
Sales: sales@kraususa.com
General Information: info@kraususa.com

© 2016 Kraus USA. All Rights Reserved.