Kraus USA Inc. ™ Terms & Conditions of Sale.

By placing an order with KRAUS USA Inc., Customer agrees to be legally bound to the fullest extent permitted by law to all of the following Terms and Conditions.

Order Policy

At Kraus we are committed to seeking innovative trends and styles, maintaining superior quality, and providing our customers with the most qualified technical support, all aimed at exceeding your expectations. Below you will find information on how to place orders with Kraus and request project quotes.

Placing Orders:

Email: orders@kraususa.com

EDI: is available please contact partnersupport@kraususa.com or rpardeshi@kraususa.com

Order Confirmation:

For all email orders, an order confirmation will be sent via email upon receipt of your order. Please ensure you have provided a valid email address to receive order confirmations.

If you are submitting orders via EDI all order communication will be transmitted via EDI.

Shipping Confirmation:

A shipping confirmation email will be sent upon shipment of your order.

Order And Shipping Information:

All orders are processed and shipped within 3 business days of confirmation. If a product is unavailable for shipping within a timely manner you will be notified by email or by your Kraus representative. You must inspect your order immediately upon arrival.

Order Return:

All returned orders are subject to approval by Kraus. Please refer to your partner agreement for applicable restocking fees and return freight charges. Product returns will not be accepted after 30 days from delivery unless qualify for annual stock rotation.

If a product is refused for any reason, other than shipping damage, it will be treated as a return and subject to applicable restocking fees and freight.

All returns must have a Return Authorization Number (RGA). An RGA will only be issued within 30 days from the product being delivered. Contact returns@kraususa.com to request an RGA.

All returns must meet the following guidelines:

  • All returned merchandize must be in original packaging.
  • The product/s must be new and in resalable condition, not previously installed or used as display.
  • There must be no writing on the packaging unless a Kraus representative advised you to do so.
  • The partner is responsible for the cost of return freight and must fully insure the package.
Cancellation

The order becomes effective only after it is accepted by Kraus. An order may be cancelled prior to the ship date; for cancellations after the shipping date, the Returns Policy takes effect. Note: This cancellation policy does not apply to custom-made orders.

Requesting Project Quotes:

If you would like to request special pricing for a large project please contact your Kraus sales representative or send an email to partnersupport@kraususa.com with the following information:

  • Name of Project
  • Name of Customer/Contractor
  • Project location (job site)
  • Delivery location
  • Item # and Quantity

All project quotes will be responded to within 24 hours.

Satisfaction Guaranteed

Kraus only offers products that have undergone a rigorous quality control process; customer satisfaction is the number one priority. If a customer is not completely satisfied with a product purchased from Kraus he or she may contact our service department for consultation.

Prices

All prices are listed in U.S. Dollars and are subject to change without notice at any time prior to acceptance of the order and receipt of full payment by Kraus. All payments must be in U.S. funds.

Taxes

All orders shipped to New York State will be charged the applicable New York State sales tax unless it is considered a wholesale order. Buyer agrees to provide EIN and / or valid tax exempt form.

Shipping and Delivery

Freight charges are not included in the original or sale price of any item in the Kraus catalog. Kraus will select the delivery courier and will satisfy the shipment obligation by placing the order in possession of the selected courier. All shipments will be checked by the quality control department, fully insured and properly packaged. Customer has the option of arranging for his own transportation or goods can be picked up by the customer from one of our shipping facilities. In this case customer assumes all responsibility for the goods from the time of pickup. Insurance of the freight in this case will also be customer’s responsibility. Please note that it might take up to 12 weeks for special orders or direct from factory containers.

Shipping outside the Continental United States

Shipping charges on orders shipped outside the 48 continental states are calculated by weight, size and postal code. Import fees, brokerage charges, and government taxes are not included in the shipping quotes and shipping charges do not include the above-mentioned fees. Payment of any and all additional fees is the sole responsibility of the customer.

Missing, Improper and Damaged Items

Customer must inform Kraus within 5 days of delivery of any items that are missing or of any items that were not as ordered, or otherwise did not conform to the terms and conditions of the sale. If such notice is not given within 5 days of delivery, the goods shall be deemed to conform to the terms and conditions of the order. Inspection of the materials received is the customer’s responsibility. In the event that an item arrives damaged, Kraus will file an insurance claim with the designated shipping company and issue credit to customer upon resolution of claim. The customer will need to place a new order for replacement of damage goods. Customer will be responsible for keeping damaged merchandize in the original packaging material until the claim is settled. Customer may be asked to provide photographs or other proof that items were damaged and/or might be required to send merchandise back to Kraus for inspection. If the notification does not occur within the 5 day period, Kraus will not accept the damaged item claims and will not be responsible for filing any claims with the delivery courier.

Returns / Exchanges

In the event of a return or exchange, customer is liable for the original and return shipping costs. Return shipping cost will be paid by Kraus is if the order contained item(s) shipped in error. To qualify under the above-mentioned return policy, the item must be unused. Kraus will not accept returns of used items or items damaged during installation. Customers must obtain a Return Authorization Form prior to shipping any items back to Kraus. There will be no refunds/exchanges made on custom work and special orders. No return merchandise will be accepted without prior notice and a return authorization number issued by Kraus. If you are a stocking wholesale distributor, please refer to your stock rotation program.

Kraus is not responsible for lost, misdirected, improperly packaged, or damaged returned items. It is the customer’s responsibility to return the items packaged in such a manner as to prevent damage during transit. No refunds will be made on any returned items that were damaged during return shipping. In the event that such damage does occur, Kraus will fully cooperate with the damaged items claim process of the delivery courier; however, Kraus will not be handling any such claims.

Return Items must be addressed to:

KRAUS USA INC.
12 Harbor Park Drive,
Port Washington, New York, 11050

Product Image Disclaimer

Due to the variations of any given computer monitor settings Kraus will not guarantee with any certainty that the color represented in a product image on the computer monitor is exactly as it will appear on a specific item.

Tempered Glass Characteristics

Due to the manufacturing process, most types of glass will tend to have a slightly green tint. This is a natural feature of the glass and is not considered a defect. As a result of the tempering process or otherwise, color variations in glass may, at times, occur. Please note that some identical handmade glass sinks might differ in shades of color even though the model number and base color will be the same.

Exclusive Remedy

In the event of any breach by Kraus of any of the above-mentioned Terms and Conditions, the customer’s exclusive remedy shall be to reject and return the goods and receive a refund from Kraus for all amounts paid thereon.

Miscellaneous

The law of the State of New York shall apply to all matters in controversy, including these Terms and Conditions, without regard to the conflicts of law’s provisions thereof. This agreement shall be interpreted according to said laws and without regard to any rule of construction which construes any provision against the drafter for any reason. Should any portion of these terms and conditions be held invalid for any reason, the remainder of these terms and conditions shall remain in full force and effect.

Kraus may alter, amend or supplement these Terms and Conditions at any time. Any changes to Terms and Conditions will be effective after they have been posted to the website and will apply to all orders placed after such postings.

 
About us

Headquartered in New York, with the commensurate appreciation of urban architecture and minimalist style, Kraus is a company that brings together teams of people motivated by a shared enthusiasm for making great kitchen and bath design attainable. Our diverse and constantly evolvingportfolio ensures that you will find the products that suit your lifestyle as well as your budget.Read more...

call: 1-800-775-0703
for live support
Testimonials

" The bathroom vessel and waterfall faucets were great quality and a good price "

February 13, 2015

" I am very pleased with the product as well as customer service! "

January 21, 2015

" Quality, quality, quality. I know that what I buy will be well made and that any problems will be resolved quickly. "

November 11, 2015

" Emailed Krauss for advice. Received very quick, clear response. Very happy with Krauss products and customer service. Thanks. "

November 27, 2015

" Excellent customer service and follow-up! Very satisfied. "

December 17, 2015

" Completely satisfied with the whole Kraus experience! Andrew KollarikKollarik Inc. "

April 22, 2015

" What a great company to do business with...I have already recommended your co. To many others "

January 13, 2015

" I am so pleased with your company, products and prompt customer service, a rear thing in these days. Thank you so much "

June 05, 2015

" We absolutely Love our Kraus faucet. Not only have we purchased one, but three! We gave one to my parents, and the other was bought for our son and daughter in law. We all enjoy the beauty of the product, and get many compliments on it. Great product "

March 10, 2015

" I love my Kraus faucet. I also purchased a Kraus sink and I love it!! I have recommended your products and I know they purchased Kraus products as well! "

October 02, 2015

" Very responsive service!! "

March 26, 2015

" Your company is the example of how a company should run, great products, good prices, excellent customer service....I wish every buying experience could be through you. Fast response, excellent service at every step "

August 15, 2015
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Kraus USA Inc
12 Harbor Park Dr
Port Washington, NY 11050
Toll-free: 1-800-775-0703
U.S. and Int'l: 1-646-461-9199
Customer Service: customerservice@kraususa.com
Sales: sales@kraususa.com
General Information: info@kraususa.com

© 2016 Kraus USA. All Rights Reserved.