Kraus USA

How do I contact Kraus USA for assistance?
You may contact us in a variety of ways.
Write – You may send a letter explaining your need to: KrausUSA. Attn: Product Service 12 Harbor Park Dr. Port washington, NY 11050
E-mail – You may e-mail the Customer Service team at info@kraususa.com.
Phone – You contact us directly at 1-800-775-0703 in order to speak with a representative.

Where do I buy Kraus USA products?
You may purchase our products from any of our Authorized Dealers. For Showrooms locations and Online Dealers, please visit our Store Locator.

I have a Kraus product, but cannot locate it on the Kraus USA site?
Some of the Kraus products may have been discontinued and are no longer on the site. Any Kraus product, repair, and warranty information can be obtained by contacting us directly at 1-800-775-0703.

What email address should I send my inquiries to?
All questions and inquiries should be email to our Customer Service team at info@kraususa.com.

How do I get parts for a discontinued faucet model?
At KrausUSA we guarantee that all replacement parts are available for purchase for a period of 5 years. For further information please contact us directly at 1-800-775-0703.

What finishes Kraus USA products are available in?
The available finishes may vary from product to product. We suggest to contact any one of KrausUSA Authorized Dealers for more information on specific models and pricing.

Who may assist me, during the installation of Kraus USA products?
Please visit www.kraususa.com, then type in the model number of your product and follow the installation instructions available for each of our products. However, you may also contact our Technical Support Team Representative directly at 1-800-775-0703 Monday through Friday, 9 a.m. to 6 p.m. EST for any questions you may have during the installation process.

What does the Lifetime Limited Warranty mean?
The Kraus Lifetime Limited Warranty is one of the most extensive in the industry. It covers manufacturer defects in faucet function as well as faucet finish, provided you are the original purchaser. Labor charges and/or damage incurred during installation, repair or replacement are excluded. Also excluded are repair parts resulting from normal wear and tear. Please not that this warranty applies to faucets for home use only. It excludes industrial, commercial and business use. Faucets used for these purposes are covered by a five-year limited warranty from date of purchase, with all other terms of the standard warranty applying.